Thursday, March 12, 2009

Sections & Page Numbers

Well, I'm not the most Microsoft Word savvy person in the world, but today I conquered my issue and became a little more proficient... and it's only 9:30 in the AM!!

Long story short, Word and I had a little falling out over formatting a document and how this would effect the page number sequencing. Word won and I was reduced to making two columns by using tab instead of the column formatting (ah, just like in seventh grade... cue music - memories, like the corners of my mind, misty water-colored memories... of the way we were). Silly, really.

However, I stumbled on the most delicious little train wreck in the help/troubleshooting section and it made my morning.

Obviously, when creating help sections, any company makes it blatantly obvious that giving you helpful info is not worth their time and therefore leave you more confused with their lack of direction and explanation. Once you are thoroughly confused and disgruntled, they invite you to leave a question that will either be answered by them or by some other user who has nothing better to do than to peruse the question boards and give helpful advice.

I began to click on these questions when I realized that the help section was incorrectly titled. I fell upon a question from a woman who claimed that Microsoft Word 2003 was the "bane of (her) existence". This made me laugh as I could relate. Another woman (with a confusing name & title which made it appear that she worked for the loathed company) replied with a short and simple "the program has not changed" and then posted a link to an article that answered the question with step-by-step instructions. Apparently, clicking this link was missed by another disgruntled user, whom replied that said woman from the previous reply was unhelpful and snide. The fight that proceeded was beautiful and I read the entire set of posts from beginning to end.

Next time I need a little entertainment, I know where I'm going!

2 comments:

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